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Posted 04 Jan
Syx Automations

Engagement Manager

London, Verenigd Koninkrijk Full Time

More about Syx Ticketing

Syx Ticketing is part of Syx Automations Group with headquarters in Ypres, Belgium and offices in The Netherlands, The UK and India and is the Benelux market leader in the field of software solutions for the arts and cultural sector.

With over 1000 operational customers, Syx Automations daily provides more than 6,000 individual users with software and hardware and linked services. In order to support our exceptional growth in the UK we are looking for an Engagement Manager.

The Role

The role is responsible for supporting both the sales team and operations team to maximise the services aspects of each team. This will include delivery of work for both team as required.

Specific Duties

The role is split in to two halves –

Role 1 – The Engagement Manager will be involved in developing and growing sales revenue for the business so will support the UK Sales Manager, providing input to strategic direction and utilising opportunities within the industry verticals.

  • Build strong personal relationships with clients and consultants across the industry.
  • Prepare sales quotes and respond to tender bids as required and then follow the bidding process through to demonstration to end users and then work to close the sale to win the contract.
  • Delivering presentations and information sessions to spread the word about Syx across the UK at conferences, trade shows and other events.

Role 2 - The other part of this role will be delivering consulting and training services to new and existing customers as directed by the UK Operations Manager.

  • Establish the foundation for long lasting mutually beneficial professional relationships.
  • Support in developing & delivering customer presentations including solutions, value argumentations & business cases.
  • Deliver end user training and business process consulting as required by the UK Operations Manager.
  • Strengthen the profile of the company.

Profile

  • You have experience of working in an arts, cultural, sports or leisure ticketing environment.
  • You are a confident public speaker, who is used to speaking to large groups of people at conferences and trade shows.
  • You have relevant experience with software implementations.
  • You have knowledge of and experience with lean project management or change management methodologies.
  • You are client focussed and will champion the customer at all times.
  • You do not have a 9-to-5 mentality.
  • You are self-motivated, with strong attention to detail, good communication skills, eager to learn and a natural people person.
  • You have an understanding of the complexities that running a ticketing operation can bring.
  • This role will involve some travel and overnight stays as the Engagement Manager will be raising the profile of the company across the UK and Ireland.

Our offer

  • A fascinating and challenging job in a dynamic software company.
  • A competitive salary ranging £25,000-£35,000 per annum.
  • Car allowance, smartphone and laptop.
  • 26 days paid annual leave plus statutory UK bank holidays
  • A dynamic work environment within a company that is in full international expansion.

Additional Application Instructions

If you have any specific questions about the role please contact Eddie Lee, UK Sales Manager on eddie.lee@syxautomations.co.uk

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