Posted 06 Jan

Merchandise Manager

Pigeon Forge, TN, United States Full Time

Responsible for effectively leading and managing operating strategies of retail locations; meeting department, property, and company objectives and goals.

Summary of Major Duties and Responsibilities

  • Manage department operating budget and P&L, ensuring expense and revenue goals are managed and exceeded. Includes initiating timely actions in response to business fluctuations.
  • Oversees the daily operation of Merchandise retail shops, production shops and leased retail locations.
  • Directly oversees Merchandise Supervisors and Inventory Control Specialist and ensures that teamwork within the Merchandise Division is promoted and utilized.
  • Develop, and work through Supervisors to implement, effective daily operating plan and operating standards.
  • Hire, train, develop, and evaluate designated retail staff.
  • Develop and implement department training standards and programs.
  • Develop and implement long term host development and enrichment programs.
  • Establish and implement processes departmentally and at the shop level, designed to ensure maximized operational efficiencies.
  • Develop and manage corrective action plans for sales and leadership staff when necessary.
  • Manage all aspects of product flow within the operation to ensure effective processes are followed to ensure appropriate stock levels and to minimize stock loss.
  • Direct and Manage division Inventory Control function.
  • Develop, budget, financials for assigned area Merchandise division.
  • Communicate, govern, and reinforce department visual display standards and general shop appearance standards, in accordance with department guidelines.
  • Manage department cash handling and credit card information and loss prevention methods to comply with Property Procedures and Purchasing Card industry (PCI) standards. .
  • Manage department staffing and scheduling function to maintain appropriate staffing levels in accordance with business needs and budgetary limitations.
  • Develop and implement host relations programs for division, designed to achieve staff enthusiasm, morale and retention.
  • Develop and implements programs that enhance the guest experience.
  • Schedule accordingly with supervisors/department leadership to ensure park-wide coverage during operating hours, set-up, inventory, etc.
  • Ensures that all job duties are performed in a reasonable and safe manner for both guests and employees.
  • Participate in the department leadership “Duty” shift rotation including PIC and HIC duties.
  • Perform job duties of subordinate departmental roles as necessary.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

Personality/Attitude Requirements

  • Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
  • Must be self-motivated and disciplined.
  • Must be able to prioritize and complete work assignments on a timely basis.
  • Must maintain strict confidentiality and judgment regarding privileged information.
  • Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
  • Must be willing to constantly improve.
  • Must have professional appearance with good personal hygiene.
  • Must promote and support a “team” work environment by cooperating and helping co-workers.
  • Must adapt to changes easily.
  • Must tolerate a fast-paced, hectic environment.
  • Must show appreciation to others.
  • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
  • Must be able to communicate consistently and effectively through entire team to ensure standards and expectations are clarified department wide.
  • Must be able to successfully liaison with Dollywood Merchandise Leadership team to ensure effective teamwork.
  • Must be able to successfully liaison with Dollywood Management and HFE Corporate team to ensure projects are completed.
  • Must have high level of accuracy and attention to detail.

Essential Functions Necessary to Perform Job Duties

  • Able to display and live out Lead with Love qualities strongly rooted in the Dollywood culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
  • Able to hear, see and speak.
  • Able to speak, read and write English
  • Able to analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Able to write reports, business correspondence, and procedural manuals.
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and general public. .
  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
  • Must have manual dexterity necessary to complete all job duties.
  • Able to sit and/or stand for long/short periods.
  • Able to maintain good personal hygiene.
  • Able to get along with other employees to work out problems and resolve conflicts.
  • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
  • Able to tolerate a fast-paced, hectic environment.
  • Able to be flexible to handle frequent changes in priorities.
  • Able to prioritize tasks and complete assignments on time.
  • Able to tolerate temperatures of 0 to 100 degrees.
  • Able to work outdoors.
  • Able to comprehend instructions and retain information.
  • Able to lift up to 50 lbs.
Required Experience

Educational and Experience Requirements

  • Bachelor’s degree in related field or 3 years proven equivalent work experience in multi-unit retail required.
  • Minimum of three (3) years retail operations or buying experience with sales of at least $1 million required.
  • Minimum of three (3) years of experience directly hiring, training, coaching, and evaluating five (5) or more employees required.
  • At least three (3) years experience in managing multiple retail outlets is preferred.
  • At least three (3) years of demonstrable supervisory experience required.
  • Requires thorough knowledge of accounts payable functions.
  • Working knowledge of Excel, Word Perfect, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus. Knowledge of Time Force or a Labor Management system is a plus.
  • Driver’s License and proof of insurance required.
  • Must submit to post-employment offer drug screening and background check.

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